FREQUENTLY ASKED
QUESTIONS

Rental & Geographical FAQ's

We allow travel in South Africa, Namibia, Botswana, Zimbabwe (South of Victoria Falls/ Harare), Zambia (South of Livingstone) and Mozambique (South of Vilankulos).

South Africa, Lesotho, Eswatini, Namibia & Botswana 

Driving is restricted to tarred roads, gravel roads and public, recognised 4×4 tracks 

NO dune driving allowed

Zimbabwe, Mozambique & Zambia 

Driving is restricted to tarred roads, gravel roads and public, recognised 4×4 tracks. 

NO dune driving allowed 

Travel beyond Harare in Zimbabwe is NOT allowed 

Travel beyond Vilankulos in Mozambique is NOT allowed 

Travel beyond Livingstone in Zambia is NOT allowed 

Unfortunately, your furry family members cannot join you on this adventure.

We accept valid Visa, MasterCard, Diners and American Express credit cards as well as debit cards.

Yes, we do accept Diners or American Express credit cards!

We require a 25% payment to confirm any rental. The 75% balance must be paid 30 days prior to the collection of the vehicle. If you book your vehicle less than two weeks before collection, we require the full payment to confirm a booking. 

For the fastest response, please use the following phone numbers for the location nearest you:

– Johannesburg: +27 84 250 4937 

– Cape Town: +27 66 525 8617 

– Knysna: +27 67 643 3743 

– Namibia: +264 81 355 2081 

– Maun: +267 76 720 312 

– Kasane: +267 77 085 299

We provide complimentary transfers to and from our Depots in South Africa, Namibia and Botswana to the following airports: 

ORT International Airport (Johannesburg, South Africa) 

Cape Town International Airport (Cape Town, South Africa) 

Hosea Kutako International Airport (Windhoek, Namibia) 

Maun International Airport (Main, Botswana) 

Kasane International Airport (Kasane, Botswana) 

We also offer complimentary transfers from any hotel, lodge or accommodation within 25 kilometers of our Windhoek, Cape Town, Maun, Kasana and Johannesburg Offices.  

Transfers further than 25 kilometers from our Offices are available subject to quotation. 

The minimum rental age is 25 years with a valid driver’s license for more than 3 years.  

Subject to a surcharge payable, we allow drivers between the ages of 23 and 25, if the driver has held their license for more than 3 years.

Our minimum rental period is 5 days.

Yes, you can book and collect a vehicle on the same day, subject to availability. Delays can occur for last minute bookings as the vehicles need to be prepared and inspected before rentals. 

Ideally, bookings should be made 3 days before pick-up to facilitate full preparation of the vehicle. 

Cancellation fees are based on the total of the reservation value and are subject to the following cancellation terms: 

– 31 days before collection date: No cancellation fee 

– 15 to 30 days before collection date: 25% cancellation fee 

– 1 to 15 days before collection date and/or No Show:100% cancellation fee 

Monday to Friday pick-up and drop-off times are between 8am and 4pm. 

Pre-arranged Saturday, Sunday, and Public Holidays between 8am and 4pm, subject to a once-off fee. 

Yes, you can collect and return the vehicle at any of our branches (subject to a one-way fee). 

Equipment / Vehicle FAQ's

Please kindly see the full equipment list sent with your quotation or when selecting the vehicle type on our website.

No, our vehicles do not have tow bars. 

Our sleeping bags can accommodate you comfortably in temperatures up to -3 degrees Celsius. 

Our Toyota Double Cabs and Single Cabs have long range fuel tanks.

None of these vehicles have two batteries.

Yes, our Toyota Fortuners have 7 seats.

Our camp-ready vehicles come with a fridge. Our other 4×4/SUV vehicles are not equipped to operate our fridges. We suggest you go to any major store and purchase a cooler box that can be plugged into a cigarette lighter port.

Yes, of course! This is on request only, so please let us know when you book.

VEHICLE USAGE

restrictions

Some countries have no restrictions while others are partially restricted to certain areas outlined below. If you are unsure, please feel free to contact us.

NO RESTRICTIONS

PARTIALLY RESTRICTED

Britz 4x4 vehicle restriction map – cross-border travel zones

HAVE MORE
QUESTIONS?

Get in touch with us today! Our team is ready to answer all your questions and ensure your 4×4 or SUV rental is smooth and hassle-free.

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